When people talk about Nepal, software isn’t usually the first thing that comes up. The world knows it for Mount Everest, its vibrant culture, and resilient people, but a quiet tech revolution is underway, with the IMS software journey in Nepal at its heart.
Founded in 2000 in a 10×10-foot room with two old computers and four partners, IMS was focused on marketing its software and educating Nepalese businesses on the need for digital tools. Their mission was straightforward: comprehensive IT solutions catering to local needs while aiding companies in becoming efficient.
The road wasn’t easy. There were setbacks and doubts.
However, IMS has become one of Nepal’s most respected software companies because of its resilience, innovation, and sharp eye for market needs. Today, with 20,000+ clients across Nepal, India, Malaysia, and Japan, IMS proves what local ambition and global vision can achieve.
Like every business, the IMS Software journey in Nepal has its own story.
The IMS Software Journey in Nepal
Humble Beginnings (2000)
The IMS Software Journey in Nepal began in 2000 under the name IMS Himalayan Sangrila Pvt. Ltd.
The journey began in a 10×10-foot room with two old computers and four partners with big ambitions. It’s difficult not to appreciate the courage to launch a software company in such circumstances. But ambition alone wasn’t enough. They faced an uphill battle convincing local businesses that software solutions were worth investing in.
One early team member said, “We spent half our time just explaining what software was before we could explain why they needed ours.” It was challenging and unpredictable; perhaps that’s where the company’s determination was born.
First Major Client (2003): The Pokhara Project That Opened Doors
But by 2003, the first breakthrough came. A departmental store in Pokhara, which would later become Saleways & Salesberry, signed on as their first major client.
This wasn’t just another account; it was validation. Suddenly, IMS had proof that its solutions could deliver value. And as anyone in business knows, one success story often leads to another. This project marked the start of a slow but steady growth trajectory. That one contract marked the turning point that set the IMS Software Journey in Nepal on its upward trajectory.
Introduction to Biometric Technology (2003)
A significant milestone in the IMS Software Journey in Nepal came in 2003 when IMS introduced a fingerprint-based biometric system for time and attendance for the first time in the country.
Enterprise Story – IMS Software Journey in Nepal
For many companies in Nepal, tracking employee attendance through fingerprints seemed like a futuristic idea. The most common methods were punch cards or attendance registers, and in most cases, clients needed convincing to trust what they perceived as a new high-tech system. However, IMS believed in the future and dared to challenge conventional wisdom.
With biometric solutions, IMS was ready to introduce new cutting-edge technologies into the country. They believed that every Nepali business should have access to these technologies, setting the company apart in terms of automation and efficiency within the commercial community of Nepal.
This bold move was not merely a product launch or a statement but an indication of several things in place for IMS to lead the industry and not follow, marking an essential first chapter in the IMS Software Journey in Nepal.
Bhatbhateni wasn’t just any client. It was a national giant with a reputation for growth and ambition. When the supermarket approached IMS to implement its software solutions, it signaled that IMS was no longer just a small local startup. This was the moment they stepped into the national spotlight.
The project was demanding because of the complex requirements and tight timescales of a busy supermarket setting. However, in doing so, IMS defined itself and elevated itself, as well as its credibility and reputation as Nepal’s leading software solutions provider.
This collaboration marks an important milestone in the IMS Software Journey in Nepal. This has led the way for high-profile clients and positioned IMS as a partner of choice for change and efficiency in business.
Expansion Beyond Nepal (2015)
The IMS Software Journey in Nepal reached a significant milestone in 2015 when IMS landed its first international client in Malaysia.
This was more than just a business deal; it proved that IMS’s solutions could meet global needs. Expanding abroad was a proud moment for a company that began in a small room and a clear sign of how far they’d come.
It pushed IMS to raise its standards and opened doors to new international opportunities, marking a turning point in its growth story.
Diverse Product Portfolio
Today, IMS offers a broad suite of products:
POS Management
Restaurant Management
Payroll Management
Parking Management
Canteen Management
Distribution Management
Sales Force Applications
The importance of versatility in the IMS Software Journey in Nepal is translated into enabling the company to provide services to the retail, hospitality, logistics, and other sectors.
Serving Renowned Clients
A proud chapter in the IMS Software Journey in Nepal has been earning the trust of renowned clients.
Today, IMS serves over 20,000 businesses, from local businesses to big names like Patanjali and Nestlé. The software manages operations in Nepal, India, Malaysia, and Japan, which would have been impossible in earlier days.
Even more interesting is that IMS has customized its solutions to fit the requirements of all industries, including retail, hospitality, manufacturing, and distribution. IMS has consistently demonstrated its ability to offer reliability and value at every level.
This achievement wasn’t built overnight but resulted from years of developing customer relationships, fine-tuning products, and staying committed to client growth.
Santosh Tamrakar: Visionary Leadership Rooted in Purpose
One of the driving forces behind the IMS Software journey in Nepal has been its leadership, and Santosh Tamrakar is at the heart of that story.
Enterprise Story – IMS Software Journey in Nepal – Pic – Business 360
When Santosh joined IMS in 2004 as a marketing executive, no one would have probably predicted he would someday lead the company. He may not even have thought that. But with years of sincere dedication, quiet endurance, and an authentic love for technology, he steadily climbed the ladder of success and became the company’s Managing Director.
What sets Santosh apart isn’t his strategic thinking or business insight alone. Instead, it’s his deep belief in what IMS can become. He was never a software seller; he was always trying to solve real problems through solutions that make businesses work smarter.
Under his leadership, IMS has stayed curious. It has continued to push forward, adapting and evolving while maintaining its core values. Even as the company has grown and gained recognition beyond Nepal, Santosh has ensured it never strays too far from its roots.
There’s still a strong commitment to the local market, giving Nepali businesses access to powerful, world-class tools and showing that a company born here can thrive here and beyond without forgetting where it came from.
Conclusion: The Road Ahead for IMS Software
So, where does IMS Software go from here?
They’ve asked themselves that question a hundred times, and the answer keeps evolving. If there’s one thing the journey has shown, it’s that this company doesn’t just react to change. It grows with it.
The future is not about being the largest player or chasing a trend for its own sake. It’s about staying relevant, practical, and human. With the emergence of new technologies like AI, automation, and smarter data, IMS is already considering ways to leverage those tools in viable solutions for businesses in Nepal and beyond.
But it isn’t all about technology. It is about those behind the screen in the office, warehouses, and retail counters, those who count on IMS products to keep moving through their day. That is the company’s heartbeat from what we’ve seen; this is not about to change anytime soon.
The road ahead won’t be straight. It never has been. But if IMS has proven anything, they’re in it for the long haul. With steady hands, curious minds, and a grounded vision, they’re just getting started.
